PERFORMANCE GOVERNANCE SYSTEM VISION ONE OF THE TOP 5 CONVENTION DESTINATIONS IN LUZON IN 2020 STRATEGY MAP Customer Perspective Attract investors for tourist facilities and activitiesStrengthen mechanism to ensure orderly, peaceful and safe environment Process Excellence Perspective Establish an efficient “concierge” system Strengthen regulation of tourist-related services Institutionalize customer service culture Employee Perspective Invest in City Hall – wide retooling and skills upgrading program Citizen Perspective Stimulate pride as Legazpeños Prioritize job opportunities for Legazpeños Financial Perspective Effective and efficient utilization of resources