PERFORMANCE GOVERNANCE SYSTEM
VISION
ONE OF THE TOP 5 CONVENTION DESTINATIONS IN LUZON IN 2020
STRATEGY MAP
Customer Perspective
Attract investors for tourist facilities and activities
Strengthen mechanism to ensure orderly, peaceful and safe environment
Process Excellence Perspective
Establish an efficient “concierge” system
Strengthen regulation of tourist-related services
Institutionalize customer service culture
Employee Perspective
Invest in City Hall – wide retooling and skills upgrading program
Citizen Perspective
Stimulate pride as Legazpeños
Prioritize job opportunities for Legazpeños
Financial Perspective
Effective and efficient utilization of resources