PERFORMANCE GOVERNANCE SYSTEM

VISION

ONE OF THE TOP 5 CONVENTION DESTINATIONS IN LUZON IN 2020

STRATEGY MAP

Customer Perspective

Attract investors for tourist facilities and activities

Strengthen mechanism to ensure orderly, peaceful and safe environment

 

Process Excellence Perspective

Establish an efficient “concierge” system

 

Strengthen regulation of tourist-related services

 

Institutionalize customer service culture

Employee Perspective

Invest in City Hall – wide retooling and skills upgrading program

Citizen Perspective

Stimulate pride as Legazpeños

 

Prioritize job opportunities for Legazpeños

Financial Perspective

Effective and efficient utilization of resources