Republic of the Philippines

CITY HUMAN RESOURCE MANAGEMENT OFFICE

Legazpi City

CITIZEN’S CHARTER

STEP-BY-STEP PROCEDURE RESPONSIBLE PERSON/S DURATION DOCUMENTS REQUIREMENTS FEES
1. Conduct of Baseline Assessment and submission of Baseline Assessment Joan E. Jamisal

Ryd-Ace D. Pineda

Charmaine B. Ofrasio
One (1) year Internal Audit Working Papers N/A
2. Preparation of the Three Year Strategic Plan and submission thereof for approval of Local Chief Executive (LCE)/City Mayor and Presiding Joan E. Jamisal

Ryd-Ace D. Pineda

Charmaine B. Ofrasio
One (1) Week Baseline Assessment Report N/A
3. Preparation of Annual Work Plan and submission thereof for approval of LCE Joan E. Jamisal

Ryd-Ace D. Pineda
One (1) Week Strategic Plan N/A
4. Preparation of Audit Engagement Plan and submission thereof for approval of LCE and Vice-Mayor Joan E. Jamisal

Ryd-Ace D. Pineda
One (1) Week Annuel Work Plan N/A
5. Conduct of Announced Audit Joan E. Jamisal

Ryd-Ace D. Pineda

Charmaine B. Ofrasio
Depends on Audit Scope Internal Audit Working Papers N/A
6. Conduct of Unannounced Audit Joan E. Jamisal

Ryd-Ace D. Pineda

Charmaine B. Ofrasio
Depends on Audit Scope Internal Audit Working Papers N/A
7. Preparation and submission of Audit Reports Joan E. Jamisal

Ryd-Ace D. Pineda

Charmaine B. Ofrasio
One (1) month Internal Audit Working Papers N/A
8. Conduct of Audit Monitoring and Follow Up Joan E. Jamisal

Ryd-Ace D. Pineda

Charmaine B. Ofrasio
One (1) year Fianl Audit Report N/A

Service Pledge: “We pledge to serve and uphold public interest with the highest degree of objectivity and integrity as we adhere to moral and ethical principles with due consideration of best practices, local and international auditing standards and the rule of law.”

COMPLAINT/S may be filed in writing and addressed to: HON. NOEL E. ROSAL – City Mayor

Inquiries, Feedback Mechanisms, Suggestions and Recommendations, as well as Complaints may also be sent to:

MS. JOAN E. JAMISAL – Officer-in-Charge, City Human Resource & Management Office