Republic of the Philippines

OFFICE OF THE SECRETARY TO THE SANGGUNIAN

Legazpi City

CITIZEN’S CHARTER

CLIENT SERVICE PROVIDER DURATION OF ACTIVITY(UNDER NORMAL CIRCUMSTANCES) PERSONNEL IN CHARGE FEES REQUIREMENTS
Submit document/and obtain receiving copy with tracking number Read/Check completeness of documents and its attachments(if only) 5 minutes Administrative Officer II

Renee L. Banton
N/A 4 Compies of Verified Complaint for administrative cases
Receive the document by affixing date and time of receipt, document number, and signature of receiving staff 3 minutes Administrative Officer II

Renee L. Banton
N/A None
Encode Caption 5 minutes Administrative Officer II/Clerk N/A None
Forward document to:
a. Secretary to the Sanggunian for proper disposition/action
2 minutes Administrative Officer II/Clerk

Renee L. Banton
N/A None
Receive copy of the requested document If the request is for Legislative documents (of public character) provide the customer the document 10 minutes Local Legislative Staff III / Legal Aide

Lyn D. Ani
P50.00/page for certified copies: P5.00/page for photocopy: P50.00 for Certification Official Receipt: authorization letter to those securing documents on behalf of another person

FEEDBACK AND REDRESS MECHANISM: Please let us know how we have serve you by doing any of the following:

Call us at (052) 742-29-79 or talk to our Officer of the Day.


If you are not satisfied with our services, your written/verbal complaint shall immediately be attended to by the Officer of the Day or by the Head Office