Republic of the Philippines

OFFICE OF THE CITY ENGINEER

City of Legazpi

CITIZEN’S CHARTER

Frontline Service: Repair of Facilities and Equipment

Schedule of Availability of Service: 24/7

Who may avail the Service: LCH Internal Clients

Total Maximum Duration: 19 hours and 20 minutes

HOW TO AVAIL OF THE SERVICE

Client’s Activity EFM ACTION OFFICE/PERSON RESPONSIBLE DURATION DOCUMENTARY REQUIREMENTS FEES
Request repair through maintenance Request Form Accept Client’s request Maintenance Personnel/Admin Aide IV/Admin Aide lll 5 mins Maintenance Request Form
Prepare pre-inspection of the facility/parts/equipment Maintenance Personnel/Admin Aide IV/Admin Aide lll 30 mins Inspection Report
Approve Pre-Inspection Report Engineer ll 5 mins Inspection Report
Notify the end user if facility/part/equipment is under warranty/need to repaired outside or need to be replaced Admin Aide lV 5 mins
Prepare PR or Cost Estimate of the facility/parts/equipment Admin Aide lV 2 hours Purchase Request
Review the specifiactions of the facility/parts/equipment listed in the PR and endorsed the documentto the Procurement Section ENGINEER II 5 mins Inspection Report Purchase Request
Record and release the PR to the Procurement Section Admin Aide lV 10 mins
Repair the facility/parts/equipment
Prepare post Inspection Report
Maintenance Personnel/Admin Aide lV/Admin Aide lll 16 hours Inspection Report
Certify that the facility/parts/equipment is in good working condition Engineer ll 10 mins Inspection Report
Approve post Inspection Report Engineer ll 5 mins Inspection Report
Record Client’s Maintenance Requests RMO ll 5 mins