Republic of the Philippines

URBAN POOR AFFAIRS OFFICE

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP BY STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
Provision of Relocation Sites to informal settlers or displaced constituents due to development or those living in danger areas Assist the applicants to write a letter to the City Mayor requesting for slot in the relocation/resettlement sites. UPAO Coordinator/ Staff 15 to 20 minutes Letter received by the City Mayor’s Office with attached referral slip of the City Mayor None
Interview and assign batch number and require the applicants to make daily follow-up by personally reporting to our office and affix their signature in the attendance sheet. UPAO Staff 15 min Letter received by the City Mayor’s Office with attached referral slip of the City Mayor None
Determine the qualified applicants to be awarded a slot in the relocation/ resettlement sites upon completion of the required number of follow-ups and orientation of the terms and conditions of occupancy. UPAO Coordinator/ Staff Within the year Attendance Records None
Conduct monthly monitoring/ site inspection of the actual occupants in the relocation and resettlement sites. UPAO Coordinator/ Staff Within the month Monthly inventory list None
Confiscate the slot from the beneficiaries who were found out to have violated the terms and conditions of occupancy. UPAO Coordinator/ Staff Within the year Monthly inventory list None
Acquisition, Appraisal and Disposition of the City owned/ acquired properties (land) Process documentary requirements of applicants on the City owned/ acquired properties. UPAO Coordinator/ Staff Within the day Documents None
Prepare the schedule of payments of the appraised value made by the Appraisal Committee for lots offered for sale through socialized housing on installment scheme and the corresponding penalties for past due. UPAO Coordinator/ Staff Within the day Print-out of the payment schedule None
Extending Technical Assistance Prepare subdivision plans and schemes upon the receipt of complete documents. UPAO Coordinator On-Going Sketch Plan None
Assist in the formation of Homeowners Association. UPAO Coordinator As the need arises List of Officers None
Initiate dialogue/ negotiation with the landowners and informal settlers regarding the implementation of land banking. UPAO Coordinator As the need arises Attendance Sheet None
Validate the application for APEC & LCWD service connection and check if the applicant is included in the list of beneficiaries of particular site. UPAO Coordinator/ Staff 10-15 minutes Application letter None
Prepare, issue and sign the requested certification of the qualified applicants for APEC and LCWD service connection. UPAO Coordinator 10 minutes Certification None
Prepare, issue and countersign the certification of full payment for the City owned/ acquired properties (land) to be signed by the City Treasurer and City Mayor. UPAO Coordinator Within the day Certification None
Prepare, issue and sign other certifications for whatever purpose it may serve. UPAO Coordinator 10 minutes Certification None
Initiate the implementation of RA 7279 (UDHA) UPAO Coordinator Within the year Reports None
Assistance to Clients Attend/ answer queries of clients/ applicants. UPAO Staff 5 minutes Guestbook None
Receiving of Incoming Communications Receive, record and file Incoming letters/ communications, request and queries. UPAO Staff 5 minutes Letter-communication None
Forward received documents to UPAO Coordinator for appropriate action. UPAO Staff 5 minutes Letter-communication None
Releasing of Outgoing Communications Record, release and file duly acted upon letter/ communications, requests and queries after approval of the UPAO Coordinator and other concerned signatories. UPAO Staff 5 minutes Letter-communication None
Meetings/ Coordination with National Agencies (NGA’s) Initiate meeting/ coordination with NHA for lands required for socialized housing. UPAO Coordinator As the need arises Attendance Sheet/ Minutes of Meeting None
Prepare/ distribute notice of meetings. UPAO Staff Within the day Notices None
Submit minutes/ resolutions of the meeting undertaken. UPAO Coordinator/ Staff Soonest Minutes of Meeting None
Support on Financial Assistance Assist in the preparation of documentary requirements for relocation or financial assistance to evictees/displaced by development. UPAO Coordinator/Staff 2-3 days Documents None
Prepare, sign and submit financial documents such as payroll, vouchers, obligation requests with complete attachments. UPAO Coordinator/ Staff 2-3 days Documents None

Service Pledge: Our Office commits to take charge of the disposition of lands acquired by the City Government intended as resettlement areas for displaced families due to development and evictions by virtue of court orders, and areas classified as danger zone. Further, we commit to identify and curtail nefarious and illegal activities of professional squatters and squatting syndicates.

For inquiries and/or complaints, may be filed in writing or in person to: 

ENGR. AUGUSTO B. ANTE, UPAO Coordinator