Republic of the Philippines

OFFICE OF THE CITY MAYOR

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP BY STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
Assistance to clients seeking queries, advises, complaint, medical/ financial/ burial / educational assistance Present a copy of documents Darlene L. Arroyo

Kristine Marie Ante

Estifany Abejuela

Catherine Barrameda

Ma. Veronica Jadie
2 min Photocopy of communication letter/medical prescription/hospital bill/ proof of billing /death cert N/A
Endorse to concerned officer /employee Leonard Dagta

Cristopher Bigtas

Rodel Maravilla
3 min
Review presented documents AO IV

Kristine Marie Ante
5 min
Proceed to the executive assistant for release of medical/ educational/financial/ burial assistance EXECUTIVE ASST IV

Santiago E. Baltazar
10 min
Receiving of Incoming Communication for LCE Receive / record communication and caption for action of LCE Amparo A. Soria 5 min Letter of intent/ communication letter N/A
Forwarded to LCE for appropriate action Roy E. Dimaculangan 3 min
Wait for LCE approval LCE

Hon. Noel E. Rosal
Endorse and deliver to concerned offices upon LCE instruction/action AA I
Elsa Bulawan

Joan Arevalo
5 min
Releasing of outgoing communication Receive / record communication for signature of LCE/ Officer




Wait for signature approval of LCE Officer
AA IV
Amparo Soria
Greg Morante





LCE/Executive Assistant IV
Hon. Noel E. Rosal
Santiago E. Baltazar
3 min Travel order/ SP resolution/ Ordinance/ Appropriation Ordinances/ Executive Order/ Memo/ Certification/ Recommendation/ Senior citizen card/ Business permit/ Mayor’s clearance/ DILG certification / Special permit/ Truck ban/ Operational permit/ Overtime/ Project turn over/Program of works/ Clearances/ARO/ Notice of meeting/ Contract of service/ Annual investment program/ Annual procurement/PWD card N/A
Releasing of document upon signed /approved by the LCE/ Officer Vanessa Tandoy

Greg Morante
3 min
Appointment of meeting, wedding, courtesy call, speaking engagement and invitation to the LCE Present invitation/ appointment letter CHIEF OF STAFF

Roy E. Dimaculangan
2 min Invitation/ appointment letter N/A
Present document for solemnization AA I

Vanessa M. Tandoy
2 min Marriage license / affidavit of cohabitation N/A
Receiving and releasing of financial document Receive/Record/Review financial documents such as for signature of LCE/officer AA IV

Marichu Del Rosario
2 min cheques/alobs/voucher/pr/po/certification/payroll
Forwarded to LCE/ officer for signature CHIEF OF STAFF

Roy E. Dimaculangan
2 min
Wait for signature approval of LCE/ Officer EXECUTIVE ASST IV/ LCE
Hon. Noel E. Rosal

Santiago E. Baltazar
Release of financial documents upon signed by LCE/ Officer Kristine Marie Ante

Marichu Del Rosario
3 min
Accommodation of use for the Legazpi Centers (Legazpi Convention, Ibalong Centrum for Recreation, Ibalong Conference Room) Submit a copy of letter of intent address to the LCE for approval CHIEF OF STAFF/
Roy E. Dimaculangan

Santiago E. Baltazar
2 min Letter of intent for the use of Legazpi Centers
Check availability at calendar of activities Kristine Marie Ante

Joel Asejo

Rodel Maravilla
2 min
Wait for the approval of LCE LCE
Hon. Noel E. Rosal

Service Pledge: The City Mayor’s Office commits itself to deliver effective and economical governance promotive to the general welfare of the

constituency.

COMPLAINTS MAY BE FILED IN WRITING OR IN PERSON TO: Mayor Noel E. Rosal : Tel. No. (052) 480-0139 |Email: mayornoelrosal@yahoo.com

Santiago E. Baltazar: Tel. No. (052) 480-0139

Roy Dimaculangan: Tel No. (052) 480-0139 / 0927-569-5355

Pars Soria: 09162432183

Clients are advised to follow-up to the next working day, pending documents due to unusual circumstances beyond the control of the Office