Republic of the Philippines

CITY VETERINARY OFFICE

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICES STEP-BY-STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAXIMUM TIME OF TRANSACTION DOCUMENTS TO BE PRESENTED BY CLIENT AMOUNT OF FEES
VETERINARY THERAPEUTIC SERVICES Consult the status of pet/livestock/poultry and other related animals Animal Health Card
Records client and patient info/data Admin. Aide VI 2 minutes
FOR IN-PATIENT

Interview the client/diagnose the patient/s
City Veterinarian/ Veterinarian IV 5 minutes
Issue referral slip for the applicable fees Admin. Aide VI 2 minutes Animal Health Card – P50.00

Canine Reg – P50.00
Prepares Animal Health Card or Certificate of Registration (with card and CR number) Admin. Aide VI 3 minutes Animal Health Card – P50.00
Signs the animal health card or certificate of registration and issues prescription, if needed City Veterinarian 2 minutes
FOR OUT-PATIENT

Interview the client/refers the client to Ll Technician in charge
City Veterinarian/ Veterinarian IV/ Livestock Insp. 5 minutes
Visit and diagnose the patient/s Gives the necessary medication City Veterinarian/ Veterinarian IV/ Livestock Insp. 30 minutes (excludes travel time)
Visit the patients for the next follow-up treatment/medication, if needed Veterinarian IV/ Livestock Insp./ Admin. Aide I 30 minutes (excludes travel time)
ISSUANCE OF SHIPPING PERMIT Presents the Animal Health Card ord Certificate of Registration or the animals to be transported Animal Health Card/ Vaccination Certificate/ Animals to be transported Large Cattle/Hogs/Goats/Sheep/Others – P50.00

Dogs/Fighting Cocks – P100.00

Raising Pigeon – P100.00
Interviews the client on the data of animal to be transported, the date and destination City Veterinarian/ Veterinarian IV 5 minutes
Inspect the animals; checks the Animal Health Card or the Vaccination Certificate City Veterinarian/ Veterinarian IV 5 minutes
IF APPROVED:

Issues referral slip for payment at the City Treasurer’s Office of applicable fees
Admin. Aide VI 1 minutes
IF NOT APPROVED:

Conduct applicable vaccination
City Veterinarian/Veterinarian IV 5 minutes
Issues referral slip for applicable fees Admin. Aide VI 1 minutes
signs the referral slip City Veterinarian/Veterinarian IV 1 minutes
Pays at the City Treasurer’s Office and present the OR number Admin. Aide VI 3 minutes
Prepares the Shipping Permit; records the OR Number in the logbook of payments; and records data/info of the animal and client Admin. Aide VI 3 minutes
Reviews and Signs the Shipping Permit City Veterinarian/Veterinarian IV 2 minutes
Releases the Shipping Permit(to be received by the client on the file copy Admin. Aide VI 2 minutes
Client receives the Shipping Permit(signature of client and the date received should be indicated on the file copy) Admin. Aide VI 3 minutes
Records in the logbook and files the copy Admin. Aide VI 2 minutes
ANIMAL PROPAGATION AND DEVELOPMENT Client informs the office of the breeding stage of sow/s
Refers the client to the City Veterinarian Admin. Aide VI 2 minutes
Interviews the client City Veterinarian/Veterinarian IV 3 minutes
Assigns a Veterinarian/Ll Technician to dianose the sow and conducts Artificial Insemination (AI), if application City Veterinarian/Veterinarian IV 3 minutes
If applicable, conducts Artificial Insemination to the sow Veterinarian IV/Livestock Insp. 2 hours (excludes travel time)
CONDUCT OF MASS VACCINATION Submits the pre-registration survey on canine population for vaccination Pre-registration Survet of dog(Dogs must be at least 3 months old and above)
Reviews the survey and determines the total number of dogs surveyed Admin. Aide VI 5 minutes
Schedules the mass vaccination City Veterinarian 5 minutes
Prepares letter to the Barangay Captain for the schedule of mass vaccination Admin. Aide VI 3 minutes
Reviews and signs the letter City Veterinarian 2 minutes
Delivers the letter to the Barangay Captain Livestock Technician 25 minutes(excludes travel time)
Reviews the survey and determines the total number of dogs surveyed Admin. Aide VI 5 minutes
Assigns a common vaccination center that immunizes the dog Veterinarian IV/Livestock Insp./Admin. Aide VI 4 hours
Records the vaccinated Admin. Aide VI 2 hours
Reviews and signs the Canine Registration of vaccinated dogs City Veterinarian/Veterinarian IV/Livestock Insp./Admin. Aide I 1 hour
Issues the Certificate of Registration duly signed by the Veterinarian and vaccinator as file copy of the Barangay Admin. Aide VI 10 minutes
MEAT INSPECTION SERVICES Meat vendor delivers animals for slaughter at the City Abbatoir Certificate of Ownership for Cattle and Carabao

Updated Mayor’s Permit

Meat Vendor’s License

Meat Butcher’s License
Slaughter Permit Fee Hog – P30.00

Slaughter Service Fee Hog – P50.00

Corral Fee Hog – P10.00

Post Mortem Fee Hog – P20.00

Slaughter Permit Fee Carabao/Cattle – P50.00

Slaughter Service Fee Carabao/Cattle – P100.00

Corral Fee Carabao/Cattle – P20.00

Post Mortem Fee Carabao/Cattle – P30.00
Records the time and type of animals delivered in the logbook per meat vendor Meat Inspector II/Meat Insp. I/Designated Meat Inspector 5 minutes
Conducts ante mortem inspection Meat Inspector II/Meat Insp. I/Designated Meat Inspector 5 minutes
Conducts post mortem inspection Meat Inspector II/Meat Insp. I/Designated Meat Inspector 10 minutes
Records the slaughtered animals in the Daily Mean Inspection Report to be submitted to the City Treasurer’s Office for collection purposes Meat Inspector II/Meat Insp. I/Designated Meat Inspector 10 minutes
Stamps the csrcasses with “APPROVED FOR FOOD CONSUMPTION” Meat Inspector II/Meat Insp. I/Designated Meat Inspector 5 minutes
Issues Meat Inspection Certificate Meat Inspector II/Meat Insp. I/Designated Meat Inspector 5 minutes
Conducts Post Abbatoir Inspection Meat Inspector II/Meat Insp. I/Designated Meat Inspector 10 minutes
Asks for Meat Inspection Certificate Meat Inspector II/Meat Insp. I/Designated Meat Inspector 5 minutes
ANIMAL CONTROL SECTION Stray Dog Catching from different barangays Veterinarian IV/Livestock Insp. II/Admin. Aide I/Animal Control Technicians 4 hours
Recording of dog description date and location of stray dogs caught Admin. Aide VI 10 minutes Official Receipt from the City Treasurer’s Office Claiming of Impounded Dogs – P500.00
Delivery of impounded dogs at the Dog Pound in Banquerohan Legazpi City Admin. Aide I/Animal Control Technicians 30 minutes
Impounding of stray dogs for 3 days City Veterinarian/Veterinarian IV 3 days
If claimed by the owner, the owner pays at the City Treasurer’s Office and the dog will be given medication, rabies vaccination before releasing to the owner City Veterinarian 5 minutes
If not claimed, the dogs will be rehabilitated by giving necessary medications, deworming, vaccination and will be given for adoption City Veterinarian/City Veterinarian IV 10 minutes
Prospective owners will undergo orientation and will sign contract at the City Veterinary Office City Veterinarian/Veterinarian IV 10 minutes
Dogs with infectious and with non–rehabitable conditions will be subjected to euthanasia City Veterinarian/Veterinarian IV 10 minutes

COMPLAINTS MAY BE FILED IN WRITING OR IN PERSON TO: DR. EMMANUEL V. ESTIPONA – City Veterinarian @ CP No. 09328819933

Service Pledge: “We pledge to take necessary measures to eradicate, prevent or cure all forms of animal diseases to protect public health and safety.”

Inquiries, Feedback Mechanisms, Suggestion, Recommendations as well as Complaints may be sent to:

DR. EMMANUEL V. ESTIPONA, City Veterinarian – CP # 09328819933