Republic of the Philippines

CITY TOURISM SERVICES UNIT

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP BY STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
1. Assistance to researchers Identify data needed Tourism Officer

City Event Coordinator

Staff
5 min Letter Request

ID
None
Provide printouts (soft/hard copy) upon request Tourism Officer

City Event Coordinator

Staff
5 min Letter Request

ID
None
2. Assistance to tourist, guide and visitors Provide brochures and needed information Tourism Officer

City Event Coordinator

Staff
5 min Guest log book None
Provide tour guide services for free upon request Tourism Officer

City Event Coordinator

Staff
Within the day Letter-comm. None
Benchmarking for best practices of the City Tourism Officer

City Event Coordinator

Staff
Within the day Letter-comm. None
Coordinate/booking of accommodation upon request Tourism Officer

City Event Coordinator

Staff
5 min Letter-comm. None
3. Coordination with event organizers/coordinators for converntions, seminars, conference and meetings and the like Coordinate/booking for use of LCCC, ICCR, ICR, Function Halls and Hotels Tourism Officer

City Event Coordinator

Staff
5 min Letter-comm. None
Coordinate with the Mayor for the Mayor’s night and ATV services upon request Tourism Officer

City Event Coordinator

Staff
10 min Letter-comm. None
Cause preparations of tarpaulins, programs and needed paraphernalia Tourism Officer

City Event Coordinator

Staff
1 hr. Letter-comm./Program None
4. Establishment of Tour Assistance Centers Provide tourism services at Legazpi City Airport (Monday to Sunday) Tourism Officer

Staff
6:00 am to 10:00 pm Flight Schedules None
Provide brochures to tourist, guests and visitors at the arrival area Tourism Officer

Staff
6:00 am to 10:00 pm Guest log book None
Assist tourists, guests and visitors with fore-regulated transportations (vans, taxis and tricycles) 6:00 am to 10:00 pm Fare coupons None
5. Receiving of incoming communications Receive and record incoming letter, communations, request and queries Tourism Officer

Staff
2 min Letter-comm./Documents None
Forward received documents to concerned officer for appropriate action Tourism Officer

Staff
2 min Letter-comm./Documents None
6. Releasing of Outgoing communications Record and release duly acted upon incoming letter / communications, request and queries there by encoding the same to concerned office, organizations, institutions and concerned persons Tourism Officer

Staff
5 min Letter-comm./Documents None

Service Pledge: Tourism promotion through sincere, efficient and effective delivery of service to clients

COMPLAINTS MAY BE FILED IN WRITING OR IN PERSON TO:

Ms. Cristina Agapita S. Pacres, City Tourism Officer: Tel. No. (052) 742-6933 / 09322406439

Mr. Antonio F. Reyes, City Events Coordinator: Tel No. (052) 742-6933 / 09177188371

Clients with pending documents are advised to follow-up to the next working day, pending documents due to unusual circumstances beyond the control of this office