Republic of the Philippines

CITY HUMAN RESOURCE MANAGEMENT OFFICE

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP BY STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
Recruitment
(Job Vacancies)
1. Inquiry about Job Vacancies
2. Submission of Application Letter
Joan Jamisal

Yen Trinidad

Lott Alilano

Thirty(30) minutes Application Letter
(with attachments)
N/A
Securing Certificate of Employment 1. Approach the Officer of the Day/ Receiving Personnel
2. Fill out Request Form and submit it to the Receiving Personnel
3. Processing of the Certificate of Employment
4. Release of Certificate of Employment
Joan Jamisal

Cla Rosin

Son Baranquil

Ric Peralta
Three (3) minutes

Five (5) minutes

Fifteen (15) minutes

Five (5) minutes
Government ID & duly filled out HRM request form/photocopy of recent ID (for Job Order/Contract of Services personnel) N/A
Securing Service Record 1. Approach the Officer of the Day/ Receiving Personnel
2. Fill out Request Form and submit it to the Receiving Personnel
3. Processing of the of the request for Service Record
4. Release of Service Record
Joan Jamisal

Yen Trinidad

Cla Rosin

Myr Asaytuno

Ric Peralta
Three (3) minutes

Five (5) minutes

Thirty (30) minutes

Five (5) minutes
Government ID & duly filled out HRM request form/photocopy of recent ID (for Job Order/Contract of Services personnel) N/A
Issuance of Job Order Appointments & Contract of Services 1. Approach the Officer of the Day/ Receiving Personnel

2. Preparation of Job Order appointments for signature of CHRM Officer and preparation of Contract of Services

3. Release of Job Order Appointments/ Contract of Services for signature of personnel/ Chiefs of offices concerned


4. Recording of appointments/ contract after return of such documents to CHRM Office

5. Release of appointments/ contracts to personnel concerned
Joan Jamisal

Lott Alilano

Ric Peralta

Three (3) minutes


Thirty (30) minutes per appointment / contract


Five (5) minutes after approval of Mayor/signature of concerned personnel

Ten (10) minutes per appointment / contract


Five (5) minutes
Personal Data Sheet/Endorsement letter from the Office of the City Mayor N/A

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP BY STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
Application for Leave 1. Fill out Application for Leave(Vacation/Sick/SPL/FL/Monetization/Rehabilitation)

2. Prepare, review, sign and post leave applications

3. Release of Leave Application
Joan Jamisal

Son Baranquil

Ric Peralta

Five (5) minutes


One (1) hour

Five (5) minutes
Leave Application Form N/A
Terminal Leave Application 1. Notify the CHRM Office of date of retirement

2. Fill out Application for Terminal Leave

3. Updating/Re-computation of Leave credits earned from the starting date of employment

4. Preparation of OBR/Voucher


5. Release of terminal leave OBR/Voucher
Joan Jamisal

Cla Rosin

Son Baranquil

Ric Peralta
Five (5) minutes

Five (5) minutes

Ten (10) working days

Thirty (30) minutes

Five (5) minutes
Statement of Leave Balances N/A
Learning and Development / Travel Orders 1. Inquiry about seminars and trainings forwarded by the Office of the City Mayor or Chief of Office concerned

2. Deliberation of the Personnel Development Committee on recommended attendees to trainings and seminars

3. Preparation of travel orders of attendees to trainings and seminars

4. Release of travel orders
Joan Jamisal

Tess Pasa

Mer Olavario

Bobby Aycocho

Ric Peralta
Thirty (30) minutes

Two (2) hours



Thirty (30) minutes

Five (5) minutes
Letter of recommendation by the City Mayor / Chief of Office concerned, including letter of invitation for attendance to seminars and trainings N/A
Work Immersion 1. Inquiry about Work Immersion / Memorandum of Agreement forwarded by the Office of the City Mayor or Chief of Office concerned

2. Processing of request for work immersion

3. Orientation of students for work immersion

4. Deployment of students to different city officer for work immersion
Joan Jamisal

Tess Pasa

Mer Olavario

Bobby Aycocho
Five (5) minutes



Two (2) days

One (1) hour

Ten (10) minutes
Letter of request by School Heads/ College Deans concerned / signed Memorandum of Agreement by parties concerned N/A

Note: CLIENT/S are advised to follow up the next working day pending documents due to unusual circumstances beyond the control of the CHRM Office. Time of transaction mentioned above involves service provided per one (1) client and does not include waiting time.

Service Pledge: “We pledge and commit to professionalize the work force for efficient and effective delivery of service to the public”

COMPLAINT/S may be filed in writing and addressed to: HON. NOEL E. ROSAL – City Mayor

Inquiries, Feedback Mechanisms, Suggestions and Recommendations, as well as Complaints may also be sent to:

MS. JOAN E. JAMISAL – Officer-in-Charge, City Human Resource & Management Office

MS. MARITES T. PASA – Supervising Administrative Officer / Assistant CHRM Officer – Designate

MS. MARIA LORENE A. TRINIDAD – Supervising Administrative Officer