Republic of the Philippines

City Disaster Risk Reduction and Management Office

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES OFFERED SERVICE PROCESS/PROCEDURE SERVICE TIME RESPONSIBILITY CENTER
Emergency Quick Response Services
– Emergency Response – Emergency response services given upon notification 5 mins Emergency Quick Response Team (EQRT) / Legazpi 911 (depending on the assigned area of jurisdiction
– Ambulance Transfer (check up, laboratory, etc.) Protocol for Transfer (within Legazpi City):
– Request for transfer of patient from one institution to another and critical infromation needed recorded in logbook

– Transfer services served

Protocol for transfer(outside Legazpi City):
– Request for transfer of patient from one institution to another and information needed recorded in logbook

-Travel Order prepared/requested/approved and other ambulance needs prepared/checked



-Transfer services served


5mins


15mins


5mins


1hr.(depending on the availability of the approving officer)

2hrs. or more depending on the destination
EQRT on Duty


EQRT on Duty


EQRT on Duty


EQRT on Duty



EQRT on Duty
Disaster Response Services
-Public Advisories and Bulletins -Public bulletins from national warning agencies disseminated to the barangays and the public, once available

-Public advisories prepared and posted
5mins



15mins
CDRRM/CCAM Council c/o CDRRMO Staff Assigned



CDRRM/CCAM Council c/o CDRRMO Staff Assigned
-Pre-emptive Evacuation/ Decampment -Notice of pre-emptive evacuation/ decampment issued to barangays once approved by the CDRRM/CCAM Council Chairman

-Evacuation/decampment transport provided to evacuating barangays,once available and depending on the schedule of evacuation
15mins




20mins
CDRRM/CCAM Council c/o CDRRMO Staff Assigned



CDRRM/CCAM Council c/o CDRRMO Staff Assigned
-During Evacuation (Camp Management) -Evacuation/Camp needs and other concerns received and logged

-Evacuation/Camp needs and other concerns relayed/referred to concerned cluster/agency

-Actions taken on evacuation/camp needs and other concerns logged and reported to the Incident Command System(ICS)

-Incident and Monitoring Reports and other documents prepared and submitted to requesting agencies
5mins


5mins


5mins


1hr.
CDRRM/CCAM Council c/o CDRRMO Staff Assigned

CDRRM/CCAM Council c/o CDRRMO Staff Assigned


CDRRM/CCAM Council c/o CDRRMO Staff Assigned

CDRRM/CCAM Council c/o CDRRMO Staff Assigned
-Search, Rescue and Retrieval -Requests for search, rescue and retrieval received and logged



-Composite team for SRR mobilized and deployed to area of request
5mins



15mins
CDRRM/CCAM Council c/o CDRRMO Staff Assigned



CDRRM/CCAM Council c/o CDRRMO Staff Assigned
Research Services
-Walk-in Researchers -Information/research needs of walk-in clients/researchers given 15mins Miladee N. Azur,LDRRMO IV
Myra B. Marbella, LDRRMO I
Vincent Francis R. Ramirez, LDRRM Asst.
NIza L. Ayende, LDRRM Asst.
Research Interviews/Surveys for theses -Letter-request received and recorded


-Interviews/surveys delivered


5mins.


from 30mins. to 1hr.(depending on the length of the interview/survey questionnaires


Vincent Francis R. Ramirez,LDRRM Asst./CDRRMO support staff


Miladee N. Azur,LDRRMO IV
Myra B. Marbella, LDRRMO I
Vincent Francis R. Ramirez, LDRRM Asst.
NIza L. Ayende, LDRRM Asst.
Other Administratitve Services
-Communications/ Documents -Incoming/Outgoing communications or documents received/delivered 10 mins./
20mins.
Vincent Francis R. Ramirez, LDRRM Asst.
NIza L. Ayende, LDRRM Asst.
Other support staff

Name of CDRRMO Personnel Position Contact Number/s
Miladee N. Azur LDRRMO IV 052-4310330; 09209528188
Myra B. Marbella LDRRMO I 052-4310330; 09176451817
Vincent Francis R. Ramirez LDRRM Asst. 052-4310330; 09152175046
Niza L. Ayende LDRRM Asst. 052-4310330; 09308982235