Republic of the Philippines

CITY ASSESSOR’S OFFICE

Legazpi City

CITIZEN’S CHARTER

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP-BY-STEP PROCEDURE OFFICERS/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
I. TRANSFER OF OWNERSHIP PER DECLARATION
A. Client Files written request with the Officer of the Day(OD) 1. Briefs the client on the service and endorses to Local assessment Operations officer(LAOO) Offices of the day(OD) per assignment 15 per request form 1. Letter request or duly accomplished request form
2. Evaluates the requested service Assessment Officer

Ronald Longasa
30 per request form 2. Certified true copy of transfer certificate of title(TCT) issued by Register of Deed(2 copies)
B. Client submits the required documents 3. LAOO IV Assigns to LAOO I or LAOO II Assessment Officer

Anthony Jemar Sartorio
15 minutes per Transaction 3. Photocopy of Certificate Authorizing Registration(CAR) issued by BIR (2 copies)
4. The LAOO to whom it is assigned prepares, signs and submits FAAS for approval LAOO I or II

Ronald Longasa

Feliza Sayson

Ejnar Espartinez
50 minutes tax declaration 4. Original Duplicate copy of Deed of Conveyance, i.e (Deed of absolute of sale; Deed of extra judicial Settlement of estate
5. Signs and approves FAAS City Assessor

Eduardo Luna
15 minutes per tax declaration 5. Original OWNER’S COPY or CERTIFIED TRUE COPY OF TAX DECLARATION subject to transfer
6. Assigning of PIN & recording the FAAS in the Tax mapping Control Roll Tax Mapping Division

Ejnar Espartinez

Draftsman

Rodolfo Azagra
30 minutes per FAAS 6. Tax Clearance(present year) from Treasurer’s Office
7. Encoding of FAAS and print outs Anthony Jemar Sartorio

Marilou Casasos
30 minutes per tax declaration 7. Photocopy of Official Receipt of Transfer Tax & Processing Fee ₱100.00/copy of Tax Declaration
8. Signing of TD Anthony Jemar Sartorio

Ronald Longasa

Feliza Sayson

Ejnar Espartinez
15 minutes per tax declaration 6. Tax Clearance(present year) from Treasurer’s Office
9. Reviews the updated TD City Assessor

Eduardo A. Luna
15 minutes per tax declaration
10. Approve TD for release City Assessor

Eduardo A. Luna
15 minutes per tax declaration
II. SECURING ASSESSMENT OF BUILDING, MACHINERY AND OTHER STRUCTURES
A. Request for the Service: informs OD regarding the request 1. Provides client with the request Assistance Form and checklist of requirements and endorses the same to the LAOO-I or LAOO-II Officer of the Day(OD) per assignment 5 minutes per request 1. Letter request or duly accomplished request form
B. Submits Request Assistance Form after filling it up together with the requirements 2. Conducts ocular inspection & assessment of the real property and prepares the inspection report Anthony Jemar Sartorio

Feliza Sayson

Ejnar Espartinez

Rodolfo Azagra

Ronald Longasa

Miriam De Leoz

D’Jalma Apuyan
3-4 hours (may vary depending upon the distance, size of the property & means of transportation 2. Sworn statement as to cost newly installed machineries
C. Client waits while the FAAS and TD are being Prepared 3. Prepared the FAAS and submits the same to the City Assessor for Approval Ronald Longasa

Feliza Sayson

Ejnar Espartinez

Miriam De Leoz
1 hour per tax declaration 3. Copy of the approved building permit and or certificate of completion or occupancy permit (for building structure)
4. Approval of FAAS Eduardo A. Luna 10 minutes per FAAS 4. Blueprint copy of the approved plan
5. FAAS will be referred to the tax mapping for assigning of PIN & recording in the TMCR Tax Mapping Division

Ejnar Espartinez

Draftsman

Rodolfo Azagra
30 minutes per FAAS 5. Report of inspection of the building structure
6. Encoding, printing of TD & Notice of Assessment Anthony Jemar Sartorio

Marilou Casasos
30 minutes per tax declaration 6. Photocopy of Official Receipt of Processing Fee ₱100.00/RPU
7. LAOO signs the TD printouts Anthony Jemar Sartorio

Feliza Sayson

Ejnar Espartinez

Ronald Longasa
5 minutes per tax declaration
8. Reviews, initials and submits the updated TD to the City Assessor ACA

Anthony Jemar Sartorio
4 minutes per tax declaration
9. Approves the FAAS & TD CA

Eduardo A. Luna
4 minutes per tax declaration
D. Client receives copy of the update TD and Notice of Assessment/signs in the logbook 10. Releases the approved TD & Notice of Assessment Releasing clerk

Marilou Casasos
4 minutes per tax declaration
III. RE-ASSESSMENT, REVISION, CANCELATION OF ASSESSMENT OF REAL PROPERTY
A. Client files written request for the issuance of a certification of no improvement, landholding or certified true copy with the OD 1. Endorses the request to the records section OD

Anthony Jemar Sartorio

Marilou Casasos
5 minute per request 1. Letter request or duly accomplished request form
B. Client submits the required documents and wait for the property to verify whether there is a basic for the cancellation, reevision or correction of the assessment 2. Assigns the task to LAOO informing the client when to get the assessment Depending on certain circumstances
C. Waits until the notice of cancellation revision or correction of the assessment is prepared and approved by the City Assessor 3. Prepares inspection report (if site inspection was conducted) Anthony Jemar Sartorio

Feliza Sayson

Ejnar Espartinez
45 minutes per notice of cancellation, revision or correction 2. Barangay Certification (For Cancellation)
4. Prepares Notice of Cancellation, Revision or Correction Marilou Casasos 15 minutes per tax declaration 3. Photocopy of Official Receipt of Processing fee ₱100.00/RPU
5. Taxmapping Division Chief records transaction in the tax Mapping Control Roll TMD Chief

Ejnar Espartinez
10 minutes per notice
6. Review the Notice Asst. City Assessor 3 minutes per notice
7. Approves and signs the notice City Assessor

Eduardo A. Luna
5 minutes per notice
E. Receives the Notice of cancellation revision or correction and signs in the logbook 8. The notice is recorded and released Releasing clerk

Marilou Casasos
5 minutes per notice
IV. ISSUANCE OF TRUE COPY OF TAX DECLARATION, CERTIFICATION OF PROPERTY HOLDING, NO IMPROVEMENT AND OTHER CERTIFICATION
A. Client requests for the service:
submits letter request or duly accomplished request form
1. Provides client with the request Assistance Form and endorses the same to the LAOO OD

Per assignment
5 minutes per request 1. Letter request or duly accomplished request form
B. Client waits while the document is being verified 2. Verifies existence of document Erlinda A. Asiado 10 minutes per Certification 2. Payment off Certification Fee (Official Receipt) ₱50.00/RPU
C. Client pays the Certification fee at the City Treasurer’s office and submits same to the OD 3. Prints the Certification signs, and forwards to the Record’s Assessment Clerk for verification LAOO

Anthony Jemar Sartorio
10 minutes per Certification 2. Payment off Certification Fee (Official Receipt) ₱50.00/RPU
4. Verifies, signs, and forwards to the city assessor Erlinda A. Asiado

Cynthia Buitre
5 minutes per Certification
5. Approves the request City Assessors 5 minutes per Certification
D. Client receives the Certification and signs in the logbook 6. Releases the Certification Releasing clerk

Marilou Casasos
2 minutes per Certification
V. VERIFYING HISTORY OF REAL PROPERTY COVERED BY TAX DECLARATION
A. Submits the required documents and waits for the Evaluates of the request 1. Evaluates the request and assigns the task to an Assessment Clerk Ronald Longasa 5 minutes per request 1. Certification Fee (Official Receipt ₱50.00/RPU
2. Verifies and researches the history of the real property Erlinda A. Asiado 1-2 hours (however, it may vary depending on the documents filed)
B. Client pays the research fee at the treasurer’s office & submits the official receipt to the OD 3. Documents the history of the real property Erlinda A. Asiado 30 minutes per documents per request
C. Client receives the history of the real property and signs the logbook 4. Releases the history of the real property Releasing clerk

Marilou Casasos
5 minutes history of real property
VI. SEGREGATION / CONSOLIDATION / SUBDIVISION OF REAL PROPERTY UNIT / TAX DECLARATION
A. Client file written request with the officer of the day(OD) 1. Briefs the client on the service and endorses to Local Assessment Operation Officer (LAOO) Officer of the Day(OD) per assignment 5 minutes per request 1. Certified True Copy of transfer certificate of title (TCT) issued by Register of Deeds ₱50.00/RPU
2. Evaluates the requested service Ronald Longasa 10 minutes for the Evaluation of request 2. Tax Clearance(updated) Treasurer’s Office
B. Client submits the required documents 3. LAOO IV Assigns the task to LAOO-I or LAOO-II Assessment Officer 2 minutes for RPU 3. Official Receipt of processing fee ₱100.00/RPU
4. The LAOO to whom it is assigned prepares, signs and submits FAAS for approval LAOO I or LAOO II

Ronald Longasa
30 minutes FAAS 4. Simple subdivision Approval Certificate or resolution from Sanggunian Panlungsod
5. Signs and approves FAAS City Assessors

Eduardo A. Luna
5 minutes FAAS 5. Original owner’s copy or certified true copy of tax declaration
6. Assigning of PIN & recording the FAAS in the Tax Mapping Control Roll Ejnar Espartinez

Rodolfo Azagra

Jude Francis Versoza
30 minutes FAAS
7. Encoding of FAAS and printouts Anthony Jemar Sartorio

Marilou Casasos
30 minutes FAAS
8. Signing TD Anthony Jemar Sartorio

Feliza Sayson

Ejnar Espartinez
5 minutes declaration
9. Reviews the updated TD & submits to the City Assessor Anthony Jemar Sartorio

Ejnar Espartinez
5 minutes declaration

Procedure for Filing complaints in relation to request and application:

Letter Complaint Addressed to: ENGR. EDUARDO A. LUNA, JR. R.E.A

OIC – CITY ASSESSOR

TEL. NO. 742-6882

The duration of processing may vary on the following service:

Ocular Inspection of the site: Depending on the availability of transportation, location size of the property and other circumstances

History Verification: Depending on the documents filed

Service Pledge: “WE hereby commit ourselves to perform the service and activities to the best of our ability.”

For inquiries, recommendations, suggestions and complaints you may contact us at

Email Address: Legazpi.assessorsoffice@gmail.com

Landline: 742-6882