Republic of the Philippines
OFFICE OF THE CITY ADMINISTRATOR
City of Legazpi
|Frontline Services/Availability of such services||Step-by-Step Procedure||Officer/ Employee Responsible||Max of Time transaction||Documents presented||Fees|
|For signature of Checks/ documents||Submit documents to the receiving section @ the City Admin Office for review and record purposes.||AO II||2 minutes||Checks with attachments (voucher, POs etc)||None|
|Wait for signature/ approval of CA on the request;||City Administrator|
|Proceed to the CMO for the release|
|Assistance to clients seeking queries, advises, complaints and other concerns||Submit a copy of complaint @ the City Admin Office receiving area for record purposes.||AO II||30 sec||Photocopy of complaint|
|Proceed to CA and have a brief interview/ discussion of the complaint and wait for referrals/ instructions||City Administrator||15-30 minutes|
|SPMS Documents||Submit SPMS documents to the receiving section @ the City Admin Office for review.||AO II||40 sec||SPMS document with “Mark” PMT reviewed|
|Wait for action/signature/ approval of CA on documents submitted; referrals to concerned departments as needed.||City Administrator||10-15 minutes|
COMPLAINTS MAY BE FILED IN WRITING OR IN PERSON TO: Mr. Carlos A. Ante, City Administrator, 2nd Floor City Hall Compound, Legazpi City
Clients with pending documents are advised to follow-up the next working day due to the unusual circumstances beyond the control of this office.
Service Pledge: CA office commits to provide effective and efficient administrative support to the City Mayor’s Office in the supervision of the departments/ offices within the LGU.
For inquiries, feedback mechanisms, suggestions, Recommendation as well as Complaints, you may send it to any of the following personnel:
1. Mr. Carlos A. Ante, City Administrator,Office of the City Administrator, 2nd Floor City Hall Compound, Legazpi City, Tel No: 480-0139